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About The daily Nebraskan. ([Lincoln, Neb.) 1901-current | View Entire Issue (Jan. 30, 1997)
Cuomo wins confirmation as HUD secretary
WASHINGTON—A third Clinton Cabinet choice won easy approval
Wednesday, and four cithers sped toward confirmation. The only bump:
Bill Richardson’s U.N. hearing, which Sen. Jesse Helms used to accuse
President Clinton of trying a backdoor route to paying old dues.
The Senate confirmed Andrew Cuomo’s promotion to secretary of
housing and urban development — the third 99-0 confirmation in as
many votes after last week’s approval of Secretary of State Madeleine
Albright and Defense Secretary William Cohen.
In addition, the Senate Commerce Committee recommended ap
proval of Chicago attorney William M. Daley’s nomination to be com
merce secretary and held a congenial session with Transportation Sec
retary-designate Rodney Slater. The Finance Committee also gave
Charlene Barshefsky a warm reception in considering her nomination
as U.S. trade representative.
Helms, chairman of the Senate Foreign Relations Committee, said
he was concerned that the administration may soon seek an emergency
appropriation to start paying the United Nations $912 million in back
dues, thus ignoring his recommendation that repayment be tied to U.N.
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America Online to give refunds
to customers, ease cancellation
NEW YORK (AP) —Threatened
with lawsuits across the country,
America Online agreed Wednesday to
give refunds to customers who haven’t
been able to log on because of the over
whelming demand created by AOL’s
flat $19.95-a-month rate.
Customers will be offered either
cash or a month of free service. AOL
had no immediate estimate of how
much the settlement will cost.
The settlement was reached with
36 state attorneys general but applies
to all 8 million of AOL’s customers
nationwide. Several of the states had
threatened to sue America Online un
less it promised refunds.
The nation s largest online service
also agreed to make it easier for dis
satisfied customers to cancel and said
it will suspend its advertising for a
America Online, based in Dulles,
Va., previously said it was selectively
giving refunds. But it had refused to
give blanket reimbursements.
The states had complained that
AOL signed up hundreds of thousands
of new customers without the means
to accommodate the heavy usage.
Some computer users trying to get
online have gotten busy signals for
hours on end.
“Under the consumer fraud laws
of this state and many other states, you
can’t offer something to a subscriber
and then not be able to deliver,” Illi
nois Attorney General James Ryan
Under the consumer fraud laws of this
state and many other states, you can’t
offer something to a subscriber and then
not be able to deliver.”
Illinois attorney general
An America Online spokeswoman
had no immediate comment. AOL
previously said it plans to spend $350
million by June on new equipment and
staff to handle the demand.
In addition to the busy signals,
AOL users have also seen a recent rash
of technical glitches such as e-mail
“brownouts” that occurred while
America Online was trying to upgrade
its network to accommodate the new
Refunds will be based on how
much a customer was able to access
AOL during December and January.
Customers will get a full refund for
each month in which they connected
for less than two hours. Customers
who used less than eight hours dur
ing the two months will get back 50
People who connected for more
than eight hours but less than 15 will
receive 25 percent refunds. Anyone
who used more than 15 hours will not
be eligible for a refund.
Instead of a refund, a customer can
make a written request for a free
month of service.
AOL will suspend advertising dur
ing February and add a disclaimer to
ads thereafter warning that people may
encounter delays logging on.
In addition, the company agreed
to make it easier for unhappy online
customers to drop out, including add
ing more phone operators, more lines
for faxed cancellations and detailed
America Online stock shot up
$1.75 to $37 on the New York Stock
Exchange. Analysts viewed the settle
ment as a necessary move by America
Online to get past a barrage of bad
Questions? Comments? Ask for the appropriate section
editor at 472-2588 or e-mail dnOunlinfcujnl.edu.
Managing Editor: Paula Lavigne
Assoc. News Editors: Joshua Gillin
Night Editor Anne Hjjersman
Opinion Editor Anthony Nguyen
APWire Editor: John Fulwider
Copy Desk Chief: Julie Sobczyk
Sports Editor Trevor Parks
A&E Editor: Jeff Randall
Photo Director: Scott Bruhn
Art Director: Aaron Steckelberg
Web Editors: Michelle Collins
Night News Bryce Glenn
Editors: Learme Sorensen
General Manager: DanShattN
Advertising Manager: Amy Strothers
Asst Ad Manager: Cheryl Renner
Classified Ad Manager: Tiffiny Clifton
Publications Travis Brandt \
Board Chairman: 436-7915
Professional Don Walton
The Daily Nebraskan (USPS 144-080) is published by the UNL Publications Board, Nebraska Union 34,1400 R SL, Lincoln,
NE 68588-0448, Monday through Friday during the academic year; weekly during summer sessions.
Readers are encouraged to submit story ideas and comments to the Daily Nebraskan by calling 472-2588. The public has
access to the Publications Board.
Subscription price is $55 for one year.
Postmaster: Send address changes to the Daily Nebraskan, Nebraska Union 34,1400 R SL, Lincoln, NE 68588-0448. Sec
ond-class postage paid at Lincoln, Neb.
ALL MATERIAL COPYRIGHT 1997 DAILY NEBRASKAN
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