BBB helps people find answers
Ey Gcr.e Gcntrep
Consumer complaints with area busi
nesses can be easily resolved, accord
ing to the president of the Cornhusker
Better Business Bureau.
Lois Tefft said the Lincoln BBB has a
75 percent success rate in resolving
complaints filed by local consumers.
But, she said, the BBB handles inquires
into local businesses more often than
complaints.
Tefft said the severity of a consumer
complaint can involve a purchase or
service in the range of $2 to thousands
of dollars.
Through the BBB, consumers can
receive information on businesses from
all over the country, before doing busi
ness with them, Tefft said. They can
also receive tips for renting apartments,
buying furniture and taking out insu
rance policies.
While it helps consumers, Tefft said,
the BBB also helps the business com
munity. Business owners believe the
BBB is the best place to correct abuses
in the marketplace, she said.
If consumers want to file a com
plaint, Tefft said, they must take the
following steps:
Contact the business firm first
and try to resolve the problem with
them.
If you are unsuccessful in resolv
ing the problem, call the BBB.
The BBB requires people to fill out
a customer experience record and
return it to the bureau. This will tell
the BBB the extent and nature of the
complaint.
The BBB then contacts the busi
ness and attempts to resolve the prob
lem. The business will respond and tell
the BBB what action they plan to take,
if any.
If these steps do not solve the prob
lem, further action can be taken
through binding arbitration.
Tefft said a consumer arbitration
program is . used mostly for con
troversial cases when the problem may
go to court. In the past, the only alter
native was court. That method took up
too much time and too much money,
she said. The BBB trains arbitrators to
handle these special cases. Many busi
ness firms commit in advance to the1
arbitration program when the com
plaint cannot be resolved through the
first process, Tefft said. The arbitra
tion program can resolve the problem
quickly and is legally binding on all
parties. .
Keyboard...
"It took SO years to Intro
duce the overhead pro
jector into the classroom,"
he said. "We cant take 30
years to start using the
computer."
He said he had the idea
for the FASTER program
when he first came to
UNL. A similar program
was popular at Cornell
University, where Gale
worked previousjy, he said.
UNL Chancellor Martin
Massengale and other mem
bers of the UNL adminis
tration have supported
the FASTER idea, Gale
said. Faculty members
from all parts of the uni
versity also have been en
thusiastic, he said.
The resource center,
which will operate FAS
TER, currently is decid
ing where to locate the
facility and how the equip
ment will be acquired.
When the facility opens
this fall, Gale said, it will
be a prototype program
that primarily will train
faculty members to, use
the new CDC computers.
Eventually, external
grants will be sought to
expand the center, Gale
said. When it is fully deve
loped, the center will help
faculty members through
out te university to use
a wide range of computer
resources in the classroom.
By Donna Sisson
The UNL Alumni Association has
changed locations, but still is unable to
move into the Milton I. Wick Alumni
Center, which has been under con
struction for more than two years.
The alumni association moved from
the Anderson Building, 1 1 6 N. 1 2 St., to
the second floor of the Minnegasco
Building, 1201 N St. Jack Miller, presi
dent of the Alumni Association, said
they moved because the Anderson Buiid -ing
is going to be remodeled during the
summer and won't be air conditioned.
Miller said he expectsthe Wick Alum
ni Center, 1520 R. St., to be completed
so that the alumni can move in this fall
Since March, when construction re
sumed with a new contractor after it
stopped in November 1033, everything
has run smoothly, Miller said.
Jim Money, a UNL Physical Plant
employee, said that the new contrac
tor, Builders Inc., is just getting ac
quainted with the job and starting to .
pick up the loose ends.
Money said he is involved, with the
Wick Center Project as an observer
advlser for the owner.
Since the former contract was ter
minated, a bonding agent has taken
over, Money said. Before the building
can be finished, a number of things
need to be corrected, he said.
Money said he's never seen anything
in writing that put a date on comple
tion, "Itjust said timely completion," in
ttte contract, he said.
The architects Gwathmey Siegel
and Associates said the new con
tractor hasn't submitted a schedule so
they don't know what completion date
is planned. There have been no prob
lems or delays with the new contrac
tor, but the weather hasn't cooper
ated, they said.
In correcting the mistakes made by
the previous firm, the architects said
they havt not changed the building.
If consti Action is going smoothly as
reported and if Miller's projection is
correct, the alums next move should
be this fall into their new home, the
Milton, I. Wick Center.
A Mm IT
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PRESENTS -JVr J.X ' i
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7 i I
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MONDAY. JUKI t H
RESERVED SEAT
a 511.25
Tickets it Brandw. Tm.
Auditorium ana Julio s rivm.
or Dy mtit Senfl stamped
orcisf (no checks) to Omaha Cwc
V AuCiloruft. PO Bon 719.
. . ....
J.L forthsdiszritninMtinggtnilman
TI12 Perfect Gift
for Fther$ Day is a lie from our
extensive coiiecsson logciner wim a
new dress shirt.
, Bring in his vesl, material swatch
or jacket and we will help you color
coordinate that perfect gift.
; In addition, when you purchase a
tie you will get
. 20 off
on the purchase of a dress shirt.
We feature Hathaway shirts and
over 2.000 ties from which to
choose.
Lincoln's headquarters for ties.
Fat Park Plara ' 464-1113
p n
Alumni Association hopes to move
into Wick Alumni Center by fall
OPENING
ACTIVITIES
Sat., June 16,
Produce
Clowns
Games
Come for fun
w Farm crs Marlict
in the Centrum
Ay summerX r x
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Downtown Lincoln tt 144 N. 14ih ' y'
vitirr" n-nii'iaaiflBfTI MIMiii n i i i n lui ffltf JP
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On Stase
CRIMES OF THE HEART
Muaio ineatre . a a ai.
June 28. 29. 30. July 3. 4. 5. 6. 7. 10. 11. 12. 13. 14 at 8 p.m. ilO - UgUSl 11 III
GEORGE M!
University Theatre Omaha:
July 6. 7. 8 & 13. 14. 15 at 8 p.m. :
Howell Theatre-Lincoln:
July 19. 20. 21. 24. 25. 26. 27, 28 at 8 p.m.
HOW THE OTHER HALF LOVES
Howell Theatre
August 2, 3. 4. 7. 8. 9. 10, 11 at 8 p.m.
I University of Nebraska-Lincoln
Season
Tickets
Call 472-2073
12th and r streets Nebraska Repertory Theatre Lincoln, ne mm
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Daily Nebrmkan
Page 3
Friday, Juno 15, 1984
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