Page 2
Daily Nebraskan
Friday, April 16, 1982
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Ombudsman aids problem solving
1 1
By Peggy Reichardt
If you think you've got
problems, Ombudsman Al
Dittmer deals with UNL
staff, faculty and student
complaints on a daily basis.
Dittmer said as ombuds
man, he tries to help people
solve their problems on an
informal, conversational
basis. He said solving the
problem informally is "bas
ically the best way" to han
dle most of the complaints
that he gets.
Most grievances come
from students, Dittmer said.
Dittmer said 475 stud
ents contacted him during
the 1975-76 academic year
and 431 students visited in
1980-81.
Staff members constitute
the next largest group with
grievances. Dittmer said
staff members are those uni
versity employees earning
an hourly wage, such as
grounds and custodial
workers. Sixty-three staff
members in 1975-76 and 72
in 1980-81 came to him
with a problem to discuss.
Staff grievances include
problems with a supervis
or, salaries, equity and wor
king conditions, Dittmer
said.
Faculty members used
the ombudsman's services
52 and 54 times in 1975-76
and 1980-81 respectively.
Their grievances include
questions and problems
with promotion and tenure,
evaluations of their perfor
mance, salary and academic
problems with students,
such as student conduct in
class.
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When someone comes to
the ombudsman for help,
Dittmer said the problem
usually can be worked out.
However, if it is more ser
ious and needs special atten
tion, Dittmer said there is a
formal grievance process to
be followed.
For staff members there
is a three-step process, fol
lowed for grievances against
a supervisor, Dittmer said.
First, the employee must
approach the supervisor and
discuss the problem. If it
cannot be solved this way,
the employee then puts his
grievances in writing and
submits it to the super
visor, who in turn responds
to the letter.
The grievances are re
viewed by Gwen Combs,
director of Personnel, Ditt
mer said. She renders a case
opinion, and if her opinion
differs from the supervjs
sor's, hers supercedes. If it
is the same as the super
visor's, the employee can
ask for a hearing to solve
the problem. The panel for
a hearing would consist of
three peers who work with
the employee.
If faculty questions can
not be solved informally,
Dittmer said he refers them
to one of three committees.
The Faculty Senate Grie
vance Committee is a gen
eral committee, Dittmer
said. The Academic Free
dom and Tenure Committee
handles questions pertaining
to teachers' abilities to
teach, in a free manner,
however they choose. The
committees also take care
of problems concerning an
instructor's tenure.
Continued on Page 3
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