Tuesday, April 3, 1934
Daily Nebraskan
Pago 5
Customers...
Continued from Pse 4
u Hare's the bcsf , Here's the bargain!! U
NOW...I Contend that had the nrpsiHpnt nfllnHoH
Airlines been on board and seen this, he could have
been excused for punching the guy in the nose and
physically tossing him off the plane.
Failing that, though, I think the president of Uni
ted could justifiably have said:
"Look, mister. We're in competition with a lot of
other airlines. We want passengers to turn to us
when they're looking to book a flight. But frankly, we
dont need business from fools like you. So don't
bother writing any letters or making any indignant
calls because of what I'm about to say. Get off this
plane and do us a favor and give someone else your
business next time. We dont want you on United."
Under "the customer is always right" credo, of
course, such a thing would never be said. Under "the
customer is always right" way of thinking, any situa
tion no matter how much at fault the customer
may be is smoothed over.
CWL" Letters
Season of self-denial
Kema Soderberg's column concerning Catholic
Lenten practices (Daily Nebraskan, March 15) upset
me quite a bit. Whether she intended to or not, Kema
offended a lot of Catholics, myself included.
I'd like to set the record straight on why Catholics
give up things like chewing gum during Lent. Lent is
a time of penance, a time to make sacrifices, to make
amends for our past faults.
One way many Catholics observe this season is to
give up something we usually enjoy, be it gum, alco
hol or whatever. Giving something up has a two-fold
purpose, as a reminder and as a means to streng
then a person's will.
. By not trotting to the nearest Pepsi machine when
ever one feels like it, or not haying that stick of Big
Red gum, a person is reminded of the reason for
self-denial. It serves to remind us all that we must
always strive to be better people.
It is true that some people do lose weight by not
eating between meals during Lent. It is also true
. that a person will save gas by observing the lawful
55-miles-per-hour speed limit. Is it wrong to save
the money that increased gas mileage provides? Is it
wrong to shed a few pounds by giving up something
during Lent? ;
Observation of Lent is not confined to "giving
something up." Many Catholics I know are attending
Mass more frequently during Lent. Likewise, many
are making an extra effort to do something for
someone else. By giving of our time to do these extra
things, by helping others, we are reminded of our
Lord, who gave everything He had, even His life, for
us. If God can do this for us, cannot we do some
extra things for our fellow man?
As for Kema's suggestion that we all put petty
grievances behind us, I'm all for it. If we would never
return to those petty grievances, the world would be
a much better place. I'm willing to try. Anyone else?
John Kopetzky
senior
broadcasting
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It's about time we all realized, though, that "busi
ness" does not always translate to a soulless corpo
rate giant, and "the customer" does not always
translate to a poor, powerless, meek individual. Bus
iness usually filters down to employees like the
flight attendant who have the same feelings,
annoyances and headaches as the customer.
Yes, it makes sense to try to satisfy the customer
in the name of corporate goodwill. But when the
customer is one ofthe growing number ofcreeps like
the guy on the United flight, it would be better to tell
himjust what a jerk he is and advise him to take his
business somewhere else.
Maybe he does make a practice of kissing any
working woman who tries to get him to follow the
rules. One of these days, with any luck, one of those
women will kiss him back with her fist.
1S34, Tribune Company Syndicate, Inc.
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E X P H . E 8 S I .0 N
"DIRECTIONS" - WHAT'S HERE TO STAY
WHAT'S ON ITS WAY
THE DAILY NEBRASKAN
UNVEILS ITS
1984 FASHION EDITION
DON'T MISS IT - THURSDAY
APRIL 5, 1984
V
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